On my website I promise e𝕩𝕔𝕖𝕝𝕝𝕖𝕟𝕥 𝕔𝕦𝕤𝕥𝕠𝕞𝕖𝕣 𝕤𝕖𝕣𝕧𝕚𝕔𝕖. Because making my customers feel great matters – to me and to them.
Here's what excellent customer service means to me:
🤗 a quality product or service
🤗 a professional who invests in ongoing training and development
🤗 fair and transparent pricing in line with standard industry rates
🤗 excellent and consistent communication
🤗 a mixture of confidence and humility when dealing with clients – my clients want to feel I know what I'm doing while also making them feel really comfortable
🤗 reliability and an ability to meet deadlines – extra important in the world of academia
🤗 professionalism – including excellent boundaries that benefit both me and my clients
🤗 and, finally, one that resonated for me recently, the ability to put my customers' needs above my own – in other words, kindness and compassion and a genuine interest in my clients. An example: my car key stopped working in that strange betwixtmas period when nothing is open, and I desperately needed help. Not everyone was kind or helpful…but I will never forget the ones who were 🥰.
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